Our Returns, Refunds & Complaints Policy at Flowers Wealdstone

Trusted Local Florist with a Fresh Flowers Guarantee in Wealdstone

At Flowers Wealdstone, we take immense pride in being a reliable and caring florist dedicated to our neighbours in Wealdstone and surrounding areas. Whether you’re ordering for a household celebration or a local business, your satisfaction is our highest priority. With our Fresh Flowers Guarantee, you can order with confidence, knowing that each bouquet is carefully chosen, hand-arranged, and delivered at the peak of freshness.

Damaged-on-Arrival Policy

Upon delivery, our priority is to ensure your flowers arrive in immaculate, vibrant condition. If your order is unfortunately damaged on arrival, please contact us within two hours of receiving your bouquet. We recommend that you keep the flowers and their original packaging so we can assess and resolve the issue quickly. Photographic evidence may be requested to speed up the process and maintain our high standards. Your peace of mind is vital to us, and we strive to address any delivery concerns as promptly as possible.

Freshness Window and Fresh Flowers Guarantee

We guarantee that all our floral arrangements delivered in and around Wealdstone are freshly prepared on the day of dispatch. Flowers Wealdstone’s Fresh Flowers Guarantee ensures that, provided you follow the simple care instructions supplied with your order, your bouquet will maintain its freshness and beauty for at least five days from delivery. If your flowers show significant wilting or deterioration within the freshness window, and you’ve followed our care advice, please let us know. We are always happy to put things right for our local customers.

Refund and Replacement Options

Your satisfaction sits at the heart of our service as a trusted Wealdstone florist. Should your order arrive damaged, or fail to meet the standards of our Fresh Flowers Guarantee, you may choose between a full refund or a replacement bouquet, delivered at no extra cost. Once your claim is validated, refunds are processed to the original method of payment. Replacement bouquets are arranged as quickly as possible to suit your schedule – because we know how important fresh flowers are for your special moments.

How to Make a Complaint

If something isn’t quite right with your Flowers Wealdstone experience, we invite you to share your feedback. To make a complaint or raise an issue, simply contact us with your order information and a brief description of the concern. Our team will review your feedback thoroughly, investigate as needed, and respond as swiftly as possible—usually within one working day. We treat every complaint with the utmost care because we value our reputation as Wealdstone’s trusted florist above all.

Serving Wealdstone Families and Businesses with Pride

Thank you for choosing Flowers Wealdstone. From individual homes to local offices and businesses, we are honoured to be your local florist and deliver the freshest flowers to brighten your day. Our transparent policies are designed to protect your customer experience, ensuring every delivery meets—or exceeds—your expectations. Order with confidence, knowing that we’re always here to help if you need support.